mirror of
https://github.com/chylex/IntelliJ-IdeaVim.git
synced 2024-11-25 07:42:59 +01:00
38 lines
1.5 KiB
Markdown
38 lines
1.5 KiB
Markdown
# Support Guide
|
|
|
|
This document is created to help our support team.
|
|
It's not intended to be read by the users as it brings to value to them.
|
|
|
|
## Support channels
|
|
|
|
- Main, YouTrack: https://youtrack.jetbrains.com/issues/VIM
|
|
- [Chat on gitter](https://gitter.im/JetBrains/ideavim)
|
|
- [IdeaVim Channel](https://jb.gg/bi6zp7) on [JetBrains Server](https://discord.gg/jetbrains)
|
|
- Rare: GitHub discussions - https://github.com/JetBrains/ideavim/discussions
|
|
|
|
## Expectations from the support
|
|
|
|
- Process incoming requests from all the support channels
|
|
- Request for an additional information
|
|
- Help users to answer simple cases
|
|
- Try to reproduce the issue
|
|
- Try to help user if this is misconfiguration / incorrect usage
|
|
- Pass actual bugs to the dev team
|
|
- Update "State" and "Area" fields
|
|
|
|
## YouTrack statuses
|
|
|
|
IdeaVim has multiple YouTrack statuses, main are:
|
|
|
|
- Submitted: issue is created by user, but not processed by our team. This is the default status for new tickets.
|
|
- Open: issues is processed by out team, what means that the issues is reproduced and accepted
|
|
- Waiting For Reply: Waiting for further information from the user. These issues are automatically closed if the
|
|
user doesn't reply in 30 days.
|
|
- Ready To Release: Bug is fixed, but not yet released
|
|
- Fixed: Bug is fixed
|
|
- Closed: Issue is closed by some other reason
|
|
|
|
# ~.ideavimrc file
|
|
|
|
`~/.ideavimrc` is the file that is used for IdeaVim configuration. It may affect behaviour of the program,
|
|
so it makes sense to additionally request this file in case the issues can't be reproduced. |